Terms of Service
PREMIER SUPPORT TERMS
Last Updated: January 13, 2025
1. DEFINITIONS
1.1. “Service Provider” means Aesthetix CRM, its affiliates, successors, and assigns.
1.2. “Client” means the individual or entity subscribing to the Premier Support Service.
1.3. “Service” means the Premier Support Service provided by Aesthetix CRM.
1.4. “Development Time” means the time spent by Service Provider’s personnel on technical implementation, customization, or modification of the Aesthetix CRM platform.
2. SERVICE DESCRIPTION AND SCOPE
2.1. The Premier Support Service is a support-focused service offering technical assistance and implementation support for the Aesthetix CRM platform.
2.2. This Agreement is supplemental to and governed by the general Aesthetix CRM Terms and Conditions.
2.3. This Service explicitly excludes consulting services and requires active Client participation in defining and clarifying support tasks.
3. SUBSCRIPTION AND TERMINATION
3.1. The Service is provided on a month-to-month subscription basis.
3.2. Either party may terminate this Agreement at any time, with such termination becoming effective at the end of the current billing cycle.
3.3. No refunds shall be issued for partial months of service or for prepaid periods.
4. SERVICE LIMITATIONS AND ALLOCATIONS
4.1. Response Time
- a) Service Provider shall address support requests within seven (7) business days of submission.
- b) Response time is subject to the complexity and scope of the request.
4.2. Support Communications
- a) Client is entitled to one (1) hour of support phone calls per calendar month.
- b) Unused support call time shall not carry forward to subsequent months.
4.3. Development Time
- a) Client is allocated three (3) hours of Development Time per calendar month.
- b) Unused Development Time shall not carry forward to subsequent months.
- c) Additional Development Time may be:
- i) Purchased at the rate of seventy-five dollars ($75.00) per hour; or
- ii) Deferred to the following month’s allocation, subject to prior written agreement between the parties.
5. CLIENT RESPONSIBILITIES
5.1. Client shall:
- a) Provide clear, detailed specifications for all support requests
- b) Respond promptly to requests for clarification or additional information
- c) Test and verify completed work in a timely manner
- d) Maintain appropriate security measures for their account access
5.2. Service Provider’s obligations are contingent upon Client’s fulfillment of these responsibilities.
6. PAYMENT TERMS
6.1. Monthly subscription fees are due in advance and are non-refundable.
6.2. Additional Development Time charges shall be billed separately and are due upon receipt.
6.3. Service Provider reserves the right to suspend Service for non-payment.
7. MODIFICATIONS TO SERVICE
7.1. Service Provider may modify these terms with thirty (30) days’ prior written notice to Client.
7.2. Client’s continued use of the Service following such notice constitutes acceptance of the modified terms.
8. LIMITATION OF LIABILITY
8.1. THE SERVICE IS PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.
8.2. Service Provider’s maximum liability under this Agreement shall not exceed the amounts paid by Client for the Service during the month in which the claim arose.
8.3. Service Provider shall not be liable for:
- a) Delays resulting from incomplete or unclear task submissions
- b) Consequential, indirect, or incidental damages
- c) Lost profits or business interruption
- d) Force majeure events
9. INTELLECTUAL PROPERTY
9.1. All modifications, customizations, and developments created through the Service shall be owned by Service Provider.
9.2. Client receives a non-exclusive license to use such modifications within the Aesthetix CRM platform.
10. GOVERNING LAW AND JURISDICTION
10.1. This Agreement shall be governed by and construed in accordance with the laws of Greenville County, South Carolina.
10.2. Any disputes arising from this Agreement shall be subject to the exclusive jurisdiction of the courts of Greenville County, South Carolina.
11. ENTIRE AGREEMENT
11.1. This Agreement, together with the Aesthetix CRM Terms and Conditions, constitutes the entire agreement between the parties regarding the Premier Support Service.
11.2. No modification of this Agreement shall be effective unless in writing and signed by both parties.
For questions or clarifications regarding these terms, please contact: team@aesthetixcrm.com