Frequently Asked Questions

Every months we add complimentary messaging credits to your account based on what package you have selected above. For example if you choose the Grow package, you get $120 in free messaging credits. The pricing below outlines how much each email, AI word, AI image, text, and call mins cost. Complimentary credits do not roll over every month.

Messaging & Technology Credits Pricing Breakdown

View all details here: /technology-messaging-credits/

** SMS & MMS Pricing does not include carrier fees
** All overages will be charged immediately with credit recharges throughout the month.
** Contact us for international pricing in UK, Canada, and Australia.

If you run out of messaging credits, there are no overage fees. Your account is billed either $50 (less than 2,000 contacts), $100 (2,000-10,000 contacts), or $250 (>10,000 contacts). These new messaging credits rollover if you do not use them all in the month they incur. The reason we bill in these amounts is so that for example if you are performing a text blast, you have enough funds to complete the marketing action. If we only billed in the very tiny amounts (i.e. $0.0103 Per Txt Segment) then that would be a lot of charges on your bank account that most vendors do not want, they would prefer a lump sum.

A2P, or Application-to-person messaging, is when a business sends automated SMS or MMS messages to a person or group of people. According to U.S. regulations, you must register your phone number as an A2P 10DLC campaign. Effective July 5, 2023, U.S. messages may begin being blocked if they are improperly registered. A2P 10DLC continues to evolve and our telephone partner, Twilio, continues to stay current with the updates. Thankfully, Aesthetix CRM manages the complexities of your A2P campaign registration. As of 5/30/2023, here are the current A2P fees:

• Campaign Vetting Fee (One-Time): $15
• Monthly campaign maintenance: Depending on your contact database's size and intended messaging usage, you will be registered as a Low Volume Mixed Campaign ($1.50 Per Month) OR a Standard Marketing Campaign ($10 Per Month).
• Carrier Campaign Fees – Please review here

The fees outlined above are subtracted from the account’s messaging credits.

We currently offer the product in North America (USA, Canada, and Mexico), the United Kingdom, and Australia.

*Please contact us for pricing

Enhanced workflow actions are our attempt to help you not use Zapier for some of the common uses like Google Sheets, Slack, Inbound webhooks, and Outbound webhooks. When using these enhanced workflow actions, you incur an additional charge. Pricing is outlined below. This is much more competitive than Zapier and you do not have to use them at all. None of our standard workflows are built with enhanced workflow actions.

• Enhanced worflow action - $0.013 per action
• $10 would get you 770 actions per month

Workflow AI lets you use AI inside your automations without your own OpenAI API key, so a workflow can answer SMS messages and emails, detect intent, summarize or translate text, and create tasks. Premium Workflow AI Actions (Decision Maker, Intent Detection, Summarize Text, and Translate) are billed per execution and are not covered by the AI Employee Unlimited add-on. The GPT action, which sends a prompt to an external AI model, is billed on the tokens each prompt uses.

• Premium Workflow AI Action: $0.013 per execution
• GPT action (external AI models): $0.78 per 750,000 words input and $3.12 per 750,000 words output on GPT-4o Mini, billed on tokens

Full details are on our credits page.

Aesthetix AI Employee is a fully integrated AI solution with Aesthetix CRM to enable you to deploy conversational chat and voice agents in your practice. The agents have access to knowledge bases that you can update to help it answer unique questions about your practice and treatments. The AI Employee Unlimited add-on is $299 per month per account and covers unlimited conversation AI, voice AI, reviews AI, and content AI, subject to fair use. See what is included and what is not.

Unlike other CRM platforms, we don’t bake in the variable pricing of emails, SMS, and call minutes. You have a standard amount based on the package you select and what you don’t use one month rolls over to the next. If you happen to go over, you pay the overage fees highlighted above.

We offer live chat support and a help center within the app. Our support team will answer every ticket within 24 hours with most tickets responded to within 2-4 hours.

Yes, all the data stored in the CRM is located on a server and database that meets the strict guidelines of HIPAA compliance. Emails are set up with HIPAA-grade encryption for transmitting sensitive materials via MailGun integration. However, how you use the platform specifically with PHI will dictate if the platform stays HIPAA compliant. You are responsible for using the platform in a HIPAA-compliant manner.

Hubspot, Keap, and many of our other competitors are large companies. We are a lean tech company that does not have investors breathing down our neck.